Support
The Admin Panel enables venues to have greater autonomy over their Hopt integration. As always, if you require help, you can get in touch with as at support@hopt.app and we will be more than happy to provide further assistance.
Click on a PDF guide to download or click on a video to link to our YouTube support channel.
Updating your Information
Integrating EPOSNOW with Hopt
Find out how to set up your EPOSNOW to run seamlessly with Hopt.
Installation and Setting up a Staff Role
Find out how to install Hopt and set up a Hopt Staff Role so that our systems can communicate with yours.
- Click the image above to view the Installation and Staff Role Setup video guide
Closing Off Hopt Orders
Find out how to close orders using the Hopt tender type.
- Click the image above to view the Closing Hopt Orders video guide
Supplemental Charges and Discount Codes
Find out how to add supplemental charges and discount codes (form is at the top of this page).
Venue Information
Find support here for updating your key venue information, opening hours and images.
- Click the image above to view the Venue Information video guide
Table Service
Find support here for updating your table service availability and service type.
- Click the image above to view the Table Service video guide
Delivery Service
Find support here for updating your delivery availability and service type.
- Click the image above to view the Delivery Service video guide
Collection Service
Find support here for updating your collection availability and service type.
- Click the image above to view the Collection Service video guide
Order History and Refunds
Find support here for processing full or partial refunds and exploring your Hopt order history.
- Click the image above to view the Order History and Refunds video guide
Category Timings
Find support here for updating the timings and visibility for specialist categories.
- Click the image above to view the Category Timings video guide
Data Refresh
Find support here for pushing refreshes of recent changes to the Hopt app.
- Click the image above to view the Data Refresh Video guide
Edit Tables
Find support here for editing your table types and availability on the Hopt app.
- Click the image above to view the Edit Tables video guide
Hopt Order Printing
Find support here to set up a single or dual EPOSNOW printer system with Hopt and configure what information is printed on orders.
- Click the image above to view the Single printer Setup video guide
- Click the image above to view the Split Order Printing video guide